Terms and Conditions

BGTransfer is a transfer provider owned by AUTO RENTAL BG Ltd. BGTransfer.co.uk provides searching and booking of transfers on its website. The contract for the provision of transportation services is between You and AUTO RENTAL BG Ltd.

1. Transfer

1.1 A transfer is the movement of one or more passengers from one location to another.

1.2 The cost of transfer depends on the type of vehicle and the distance between two locations. The price does not depend on address within the city limits.

1.3 The transfer is carried out with a vehicle which corresponds to the number of passengers and pieces of luggage.

1.4 The location of departure and destination must have a particular address (e.g., airport, sea port, railway station, bus station or any other specific address within the city limits).

1.5 The driver waits for the client at the pickup location holding a board with client’s last name on it.

1.6 Voucher must be shown to the driver.

2. Booking

To make a booking, You must fill in all the required fields on online booking form. You must enter your information using Latin characters.

2.1 Type or choose a city or an airport as your Pick-up and Drop-off locations.

2.2 Choose a desirable type of vehicle. Please be aware that all children (regardless of their age) are counted as passengers and must have an individual seat.

2.3 Enter your travel details: address, flight number (or your bus, train, ship information) as well as your contact information. Make sure the mobile phone number you entered is correct and the phone will be with you at the time of arrival.

2.4 Specify the number of child seats needed. Please note: Child seats are free of charge regardless of the vehicle class.

2.5. Please note: On this website, you can make a booking not later than 18 hours prior to your departure date.

2.6 In order to confirm the booking, BGTransfer sends a voucher to your e-mail address. Please print the voucher and take it with you.

2.7 The client is responsible for accuracy of all of the travel details. You must check and ensure that all information you provide is correct and complete. In case of transfer failure due to incorrect data in the voucher (e.g., contact information, pickup time and place), no money will be refunded to the client. Make sure the time you enter is the local time in the country of transfer.

2.8. If our system fails to find your route in our database, click on the link on the search form in order to complete the custom transfer request form for a cost calculation. Your request will be processed shortly and the results will be sent to you via e-mail.

3. Changes and Cancellation Policies

3.1 All orders must be cancelled no later than 24 hours before the time of the beginning of transfer. To cancel an order the client should send an e-mail to info@bgtransfer.eu with order details (order number and the reason for cancellation).

3.2 Any changes (such as transfer date and time, destination, etc.) must be made no later than 24 hours before the transfer starts.

3.3 Changes in the type of vehicle and route can affect the cost of transfer service.

3.4 The client must inform the customer support about the changes 24 hours prior to the transfer via e-mail by sending a message to info@bgtransfer.co.uk. Changes come into force right after they have been confirmed by a customer support representative.

3.5. In case of emergency changes (less than 24 hours before the transfer starts) the client must inform BGTransfer via phone. It is your responsibility to contact BGTransfer and inform about the changes (changes in time or place, delayed flights, custom delays, etc.)

4. Meeting the Driver

4.1 The driver must meet the client at the pick-up location at the time specified in the voucher. The driver will be holding a board with client’s name on it.

4.2 Your driver will be waiting for you for 1 hour. If within this time the client and his driver fail to meet, the order shall be considered canceled.

4.3 The driver may want to contact the client by mobile phone prior to departure to arrange the meeting.

4.4 If for some reason the driver cannot pickup the client in time, he must inform the client in advance.

4.5 The client must be waiting for the driver at the meeting point at the time specified in the voucher.

4.6 The client is obliged to inform BGTransfer of urgent changes (pick-up/drop-off time and location, flight delays, etc.)

5. Luggage

5.1 The number of allowed luggage pieces corresponds to the capacity of chosen vehicle. If there is an excess luggage it is the client’s duty to inform BGTransfer about it.

5.2 If you have oversize items with you, it is your duty to inform BGTransfer in advance by e-mail.

6. Prices and Payment options

6.1 The price of transfer displayed on our website depends on chosen type of vehicle and distance between departure and destination points. The price does not depend on the address within the city limits.

6.2 The payment is processed in full when a booking is made. The cost of transfer may vary depending on chosen route, type of transfer and oversize luggage.

6.3 All payments must be made in the currency stated in your voucher or in the local currency of the country of transfer at the official rate.

6.4 If there is a return transfer booked, the payment is processed in full for both departure and return transfers.

7. Restrictions

7.1 Smoking and drinking is prohibited in the vehicle. In case of violation the driver has the right to stop the car and ask you to leave.

7.2 The number of passengers cannot go beyond the seating capacity of the vehicle. Transportation of extra passengers is not allowed. In this case, the driver has the right to refuse service. If so, no deposit will be refunded.

8. Flight delay

8.1 Your mobile phone (linked to the phone number in your voucher) should be switched on arrival, as your driver may want to contact you.

8.2 In case of flight delay the client must contact the driver and report the delay. Most of the drivers are aware of changes as monitoring delays. However, a flight delay can result in your transfer being canceled. In this case, your driver will call to inform you.

9. Cancellations made by the manager

9.1 An order can be canceled by the manager for any of the following reasons:

9.1.1 The number of passengers exceeds the vehicle seating capacity;

9.1.2 The client failed to provide correct travel details (flight, route, dates);

9.1.3 The client failed to provide correct contact information;

9.2 The customer will be informed of cancellation in advance by e-mail.

9.3 Refunds can take up to 3-5 business days.

10. Cancellations and Refund Policy

10.1 Cancellations made by the customer at least 24 hours before the transfer will receive a full refund.

10.2 In the rare case that there is a mistake on the side of BGTransfer, a full refund will be issued.

10.3 If customer made a mistake and this prevents the transfer from being complete (wrong flight number, wrong date and time of transfer, wrong name etc.) no refund will be provided.

10.3 Refunds can take up to 3-5 business days.

11. General

11.1 Client may be offered a vehicle of higher class than it has been stated in voucher at the same price.

11.2 The driver may want to contact the client by mobile phone one hour prior departure (unless his pick-up location is an airport). Please keep your phone turned on.